TOPICS

(a) CUSTOMER REGISTRATION
(b) SHIPPING AND DELIVERY
(c) PAYMENT
(d) SECURITY AND PRIVACY
(e) RETURNS POLICY

(a) CUSTOMER REGISTRATION

1. Why should I register?
2. What should I do if I forget my password?
3. How do I update my personal information?

1. Why should I register?

   1. You won't have to re-enter your details every time you shop on our site;
   2. Your previous order is remembered on our system for future reference;
   3. You will receive special offers or promotions from time to time.
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2. What should I do if I forget my password?

   Click on 'Forgot your password?' on the shopping bag page and enter your email address you used to log on to our web site, our system will automatically generate a new password and send it to you via email.

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3. How do I update my personal information?

   Once you've logged on, click on 'Update Personal Info'. You may update your personal information on that page, but you MUST enter your password again to confirm the changes.

(b) SHIPPING AND DELIVERY

1. How are the shipping charges calculated?
2. How soon will my order be processed?
3. How long is the delivery time to my address?
4. What should I do if my order fails to arrive?

1. How are the shipping charges calculated?

   We deliver via International AirPost as the most cost-efficient method of shipping. Our shipping charges are applied in categories calculated on the basis of weight. Postage and handling is additional to the product prices quoted. Any additional import duty or tariffs incurred will be the responsibility of the customer.

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2. How soon will my order be processed?

   For all shipments please allow 12hrs for processing. Orders are processed on business days only. Any orders placed after processing or on the weekend will be processed the following business day and shipped the day after

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3. How long is the delivery time to my address?

   Within New Zealand
   
   Orders will be sent via Fastway courier for delivery within 1-2 business days.
   Normal delivery will be within 24 hours but allow up to 2 days in outlying areas.
   
   US/UK/International
   
   Orders will be sent via International AirPost, as the most cost-efficient method, for delivery within 3-12 business days.
   
   (If you wish to receive your order sooner, please enquire via email or fax us at: +64 9 376 4615).
   
   To Australia
   
   Orders will be sent via International Airpost for delivery within 2-5 business days. Normal delivery will be within 3 hours but allow up to 5 days in outlying areas.

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4. What should I do if my order fails to arrive?

   Please advise us within 7 days if your order fails to arrive within the specified time.

(c) WAYS TO PAY

1. What payment methods does evolu accept?
2. Can I pay in currency other than US Dollars?
3. What is WorldPay?
4. Is it safe to enter my credit card information on evolu?
5. I prefer not to order online. Can I order in other ways?
6. How do evolu eGift vouchers work?

1. What payment methods does evolu accept?

   evolu accepts payment via credit card. We accept either Visa or Mastercard for all orders, whether online, via fax, phone or mail. All orders are accepted subject to availability of products. Prices will be those applicable at the order date.

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2. Can I pay in currency other than US Dollars?

   All prices quoted are in US Dollars. When placing your order, our shopping cart gives you the option of processing and settling your transaction in any one of these major currencies:

   Australian Dollars
   UK Sterling
   US Dollars
   Euros
   Japanese Yen
   
   All currency conversion will take place online at the rate applicable at the time of purchase and this will be the amount billed to your credit card.

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3. What is WorldPay?

   WorldPay is a third-party online credit card processing company that provides instant, safe, secure, and realtime credit card verification and approval using advanced SSL encryption technology.

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4. Is it safe to enter my credit card information on evolu?

   Absolutely, we do not know or keep your credit card information anywhere on our web site. You enter your credit card information directly onto WorldPay's secured payment page, your transaction will be processed and approved right there. Upon completion of successful transaction, WorldPay will send you a confirmation email to tell you whether your order has been processed successfully.

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5. I prefer not to order online. Can I order in other ways?

   If for any reason you are still unsure of ordering online, we welcome orders via facsimile or mail. Simply print a copy of our facsimile order form and fax it to us (including credit card details) at:
   
   +64 9 376 4615.
   
   Or mail to: (no stamp reqd)
   
   FREEPOST 90369
   EVOLU SKINCARE
   PO BOX 68 742
   NEWTON
   AUCKLAND, NEW ZEALAND

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6. How do evolu eGift vouchers work?

   When you purchase an electronic eGift voucher, it gets emailed instantly, with your message, to the person of your choice. Each emailed voucher carries a unique code that the recipient simple enters at checkout when shopping at our webstore. Their order total (including shipping) is simply deducted from their voucher. If the full amount is not redeemed, the balance remains available for the next time they buy evolu online. If the order exceeds the voucher value, the balance must be paid via credit card. Vouchers remain valid for 6 months from date of purchase. Vouchers can not be redeemed for cash, and once redeemed fully can not be re-used.

(d) SECURITY AND PRIVACY

1. What will you do with the information I provide on your site?
2. Is it safe to use my credit card over the Internet with evolu?
3. Is your site secured?

1. What will you do with the information I provide on your site?

   evolu respects the privacy of all our customers. We will not share your information with any third party. We collect and store information about you in order to help us both to add more products and services relevant to you and to ensure that your shopping experience with us is rich and personalized. We will use email to communicate with you about your orders. If you are our registered member, we may also send you email and in some instances, traditional mail, to let you know about special evolu promotions, news and events. If you do not wish to receive our promotional emails, you can choose to do so by sending us an e-mail to info@evolu.com.

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2. Is it safe to use my credit card over the Internet with evolu?

   We use Worldpay, a global industry leader in secure payment over the Internet to process your credit card payment. This system gives you the option of settling your transaction in any one of five major currencies. The currency conversion takes place in real time at the rate applicable at time of purchase. We do not keep your credit card information anywhere at evolu.

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3. Is your site secured?

   We utilise international-standard SSL 128-bit encryption software: This means any credit card information you send will be encrypted - when it is entered and when in transit - and will remain totally confidential.

   This information is for ordering only and will NOT be made available to any third party.

   The information (EXCLUDING credit card details) will be held by us on a secure server - so if you re-order at any time you will not need to re-send it.

(e) RETURNS POLICY

1. What do I do if I find the items are ruined or broken?
2. Can I return the items back to you if I'm not satisfied?
3. Is there any charges associated in the returns?
4. Can I cancel my order if I don't want to wait any longer?

1. What do I do if I find the items are ruined or broken?

   We do our utmost to ensure the products are packed and protected adequately. However we are unable to accept liablity for any damage or breakages during transport.

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2. Can I return the items back to you if I'm not satisfied?

   If you are not completely satisfied with your Evolu purchase, return the product within 30 days and we will refund your money. Simply ship the unused items in their original packing back to us via airmail to our freepost address above (no stamp reqd) and we will refund you with the full amount.

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3. Is there any charges associated in the returns?

   No.

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4. Can I cancel my order if I don't want to wait any longer?

   Yes, you can for as long as your order has NOT been despatched. We will refund you with full amount including shipping charges back to your specified account. Contact us to cancel an order.